jt9 Privacy Policy

1. How We Use Your Personal Data

jt9 uses the personal data it collects solely for the following legitimate purposes:

• Account Administration: To create, maintain, and manage your jt9 Account, including processing login requests, resetting passwords, and updating account preferences.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and any other payment method made available on the Platform.
• Identity Verification: To verify your identity and age in compliance with Know Your Customer obligations and to prevent fraud, money laundering, and underage gambling.
• Responsible Gaming: To monitor gaming patterns for signs of problem gambling, to apply deposit limits or self-exclusion measures at your request, and to proactively flag accounts that may require intervention.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email at [email protected].
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving site performance, navigation, game selection, and the overall player experience.
• Legal Compliance: To comply with applicable laws, court orders, regulatory requirements, and any obligations arising under anti-money laundering or counter-terrorism financing regulations.
• Marketing Communications: To send you promotional offers, bonus notifications, and tournament updates — but only where you have given explicit consent to receive such communications. You may withdraw this consent at any time by contacting our support team.

2. Legal Basis for Processing

jt9 processes your personal data on one or more of the following legal bases, depending on the specific type of data and the purpose for which it is used:

• Contractual Necessity: Processing that is necessary for us to fulfil our obligations under the Terms and Conditions you accepted at registration, including operating your Account and processing payments.
• Legal Obligation: Processing that is required for jt9 to comply with applicable legal or regulatory requirements, including identity verification and transaction record-keeping.
• Legitimate Interest: Processing undertaken to pursue jt9's legitimate business interests, including fraud prevention, security monitoring, and product improvement, provided that these interests are not overridden by your rights and interests.
• Consent: Processing for which you have provided explicit, informed consent, including the receipt of marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

3. Sharing Your Data With Third Parties

jt9 does not sell or rent your personal data to any third party. We may, however, share specific categories of personal data with trusted third parties in the following circumstances:

• Payment Service Providers: We share transactional data with payment processors such as bKash, Nagad, and bank partners solely to the extent required to execute deposit and withdrawal instructions. These providers are contractually bound to protect your data and may not use it for any purpose other than the authorised transaction.
• Game Content Providers: Game studios and providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level data necessary for the operation of their games (e.g., player session tokens). These providers are subject to strict data processing agreements.
• Identity Verification Partners: KYC documents may be processed by third-party identity verification service providers acting as data processors on behalf of jt9. These processors operate under confidentiality obligations and may not retain your documents beyond the verification period.
• Legal and Regulatory Authorities: jt9 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by law, court order, or in connection with the investigation of suspected financial crime.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of jt9's assets, player data may be transferred to the acquiring entity. You will be notified of any such transfer and its implications for your data.

In every case of third-party sharing, jt9 takes reasonable steps to ensure that the recipient applies appropriate technical and organisational data protection measures consistent with the standards described in this Policy.

4. Cookies and Tracking Technologies

jt9 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that allow us to recognise you between sessions, remember your preferences, and analyse site performance.

The following categories of cookies may be active on the Platform:

• Essential Cookies: Required for the Platform to function. These include session authentication cookies and security tokens. Essential cookies cannot be disabled without preventing you from using the Platform.
• Functional Cookies: Used to remember your preferences such as language settings and display options, reducing the need to re-enter information on repeat visits.
• Analytics Cookies: Used to collect anonymised data about how visitors interact with the Platform, including page views, session durations, and navigation paths. This data helps jt9 identify areas for improvement.
• Marketing Cookies: Used to track whether you have engaged with jt9 promotional content and to assess the effectiveness of our marketing activity. These cookies are only placed with your consent.

You may manage cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the performance of certain Platform features. Detailed cookie controls will be available via the cookie consent tool on the Platform.

5. Data Retention

jt9 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. Specific retention periods are as follows:

• Account Data: Retained for the duration of the Account's active status plus five years following permanent Account closure, to allow for the investigation of any post-closure disputes or legal claims.
• KYC Documents: Retained for a minimum of five years from the date of verification, in compliance with record-keeping obligations under applicable financial regulations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction.
• Support Communications: Retained for three years from the date of the most recent communication in a given support thread.
• Technical and Device Data: Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information.

6. Your Data Rights

As a jt9 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat in the jt9 app or by email at [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 days.

• Right of Access: You may request a copy of all personal data jt9 holds about you, including the categories of data, the purposes for which it is used, and the third parties with whom it has been shared.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by jt9 be corrected or updated without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal obligation to retain the data.
• Right to Restriction of Processing: You may request that jt9 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that jt9 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place prior to withdrawal.
• Right to Object: You may object to the processing of your personal data where jt9 relies on legitimate interest as its legal basis, unless jt9 can demonstrate compelling legitimate grounds that override your interests.

7. Security Measures

jt9 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and jt9 servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records.
• Password hashing using industry-standard algorithms. Passwords are never stored in plain text and cannot be retrieved by jt9 staff.
• Two-factor authentication availability for all registered player Accounts.
• Role-based access controls ensuring that jt9 employees can only access personal data that is necessary for their specific job function.
• Regular security audits and penetration testing of Platform infrastructure conducted by qualified third-party security professionals.
• Intrusion detection systems and automated alerting for unusual access patterns or potential data breaches.

In the event of a data breach that poses a risk to your rights and interests, jt9 will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

8. Children and Minors

The jt9 Platform is strictly intended for adults aged 21 years and above. jt9 does not knowingly collect personal data from any person under the age of 21. If we discover that an Account has been created by a person under the minimum age, we will immediately close the Account, delete all associated personal data, and handle any deposited funds in accordance with applicable regulations.

If you are a parent or guardian and believe that a person under your care has provided personal information to jt9, please contact us immediately at [email protected] so that we can take the appropriate action without delay.

9. International Data Transfers

jt9 operates primarily to serve players in Bangladesh. However, certain third-party service providers — including cloud infrastructure providers and game content suppliers — may process data on servers located outside Bangladesh. Where such transfers occur, jt9 ensures that appropriate safeguards are in place, including contractual protections equivalent to those described in this Policy, to ensure that your data receives a consistent standard of protection regardless of where it is processed.

10. Links to Third-Party Services

The jt9 Platform may include references to third-party payment services (such as bKash or Nagad) or game content providers. Where you interact directly with a third-party service — for example, when completing a bKash payment transaction through their own application — that interaction is governed by the third party's own privacy policy, not this Policy. jt9 accepts no responsibility for the data practices of third-party services and encourages you to review their privacy policies independently.

11. Changes to This Privacy Policy

jt9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make a material change to this Policy, we will notify registered players via a prominent in-Platform notice or by email to the address associated with your Account. The revised Policy will take effect from the date of publication.

We encourage you to review this page periodically to stay informed of how jt9 is protecting your personal data. The "Last Updated" date at the top of this page reflects when the most recent revision was published.

12. Contact Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jt9 handles your personal data, please contact us through one of the following channels. We are committed to resolving privacy-related enquiries promptly and transparently.

• Email: [email protected] (responses within 24 hours, Bangladesh Standard Time, UTC+6)
• Live Chat: Available 24/7 via the jt9 app

When submitting a data-related request, please include your registered Account username and a brief description of your query to help us locate your records efficiently and respond accurately.